The receptionist will be responsible for providing a welcoming and efficient front-of-house service to all visitors, clients, and staff members. The receptionist will be the first point of contact for the organization, therefore, will be required to maintain a professional and courteous manner at all times.

Key Responsibilities:

• Greet visitors and clients in a warm and professional manner, ensuring that they sign in and receive appropriate identification badges.
• Answer incoming calls and redirect them to the relevant department or individual in a professional manner.
• Manage the organization's general email inbox and respond to emails promptly and professionally.
• Maintain a tidy and welcoming reception area at all times.
• Coordinate the booking of meeting rooms and ensure they are set up correctly with necessary equipment.
• Organize refreshments for meetings and events as required.
• Manage incoming and outgoing mail, including sorting and distributing to the relevant departments.
• Maintain office supplies and order as required.
• Assist with general administrative duties such as photocopying, scanning, and filing.
• Ensure all equipment in the reception area is in good working order, and report any issues to the Office Manager.
• Provide a high level of customer service to all visitors and clients, responding to inquiries and directing them to the appropriate person or department.
• Maintain a good understanding of the organization's programs and services, and be able to provide basic information to visitors and clients.