| Job Title: |
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Management Trainee Officer Sales Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Age: |
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22 to 35 years |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Business Administration |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh1 Year |
| Salary Range: |
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PKR 40,000 to 50,000 per Month |
| Apply By: |
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Nov 3, 2025 |
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| Job Description: |
Key Responsibilities
During the training program, the MTO will rotate through various departments and undertake tasks including, but not limited to:
1. Service Operations & Management Assist in the day-to-day management of company-owned and authorized service centers, focusing on efficiency, quality control, and customer satisfaction metrics. Learn and apply standard operating procedures (SOPs) for mobile device repair, diagnostics, and spare parts inventory management. Analyze service turnaround time (TAT) and first-time fix rates, proposing and implementing strategies for continuous improvement.
2. Customer Relationship Management (CRM) Engage directly with customers to understand and resolve complex service issues, serving as an escalation point. Monitor and analyze customer feedback (e.g., surveys, call center data) to identify pain points and recommend improvements to the overall service experience. Learn to use the company\'s CRM and service management software for logging, tracking, and resolving service requests.
3. Warranty & Quality Assurance Gain a deep understanding of product warranty policies and ensure consistent and fair application. Work with the Quality Assurance (QA) and Technical teams to track recurring defects and provide feedback to R&D and manufacturing to improve future product reliability. Conduct audits of service center operations to ensure compliance with company and regulatory standards.
4. Project & Process Improvement Participate in or lead small-scale projects aimed at optimizing after sales processes, reducing costs, or enhancing service delivery. Prepare detailed reports and presentations for senior management on key performance indicators (KPIs), project progress, and analysis of service trends.
Required Qualifications
- Education: Bachelor\'s or Master\'s degree in Engineering (Electronics, Telecommunications, or relevant field), Business Administration, Supply Chain Management, or a related discipline.
- Fresh graduates or candidates with up to one year of professional experience are encouraged to apply. Academic Performance: Strong academic record is required.
Skills:
- Excellent analytical and problem-solving abilities.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
- A keen interest in mobile technology and the after sales service industry.
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| Company Information |
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Company Name: Transsion Holdings
Company Description:
TRANSSION Holdings is committed to becoming the most popular provider of smart devices and mobile services for consumers in global emerging markets. The company is best known for its high-quality multi-brand smart devices. Mobile phones are its core products, while it also offers mobile Internet services based on a self-developed operating system. TRANSSION brand portfolio comprises leading mobile phone brands in emerging markets, including TECNO, itel and Infinix, as well as Carlcare for after-sales services, oraimo for smart accessories, and Syinix for home appliances. After years of expansion, the company has become a leading player in the mobile industries of global emerging markets. In 2019, TRANSSION sold 137 million mobile phones globally. According to IDC figures for 2019, TRANSSION ranks 4th in global mobile phone manufacturers with an 8.1% market share, 1st in Africa (52.5%), 5th in India (6.8%), and 2nd in Bangladesh (15.6%). TRANSSION was included in the Top 50 Chinese Cross-border Brands jointly released by Facebook and KPMG in 2018 for its outstanding performance and brand appeal across global emerging markets. In May 2019, TRANSSION won Twitter Top Influential Chinese Overseas Brand Award. TRANSSION Holdings was listed on the Shanghai Stock Exchange Star Board on September 30th, 2019. TRANSSION three mobile phone brands TECNO, itel, and Infinix ranked 5th, 21st and 27th respectively among the TOP 100 MOST-ADMIRED BRANDS IN AFRICA, a ranking compiled by African Business (June 2020), a well-known Pan-African business magazine. As a Chinese technology company deeply rooted in global emerging markets, TRANSSION has long been committed to working with local communities to create social value. In 2020, TRANSSION and its mobile phone brand TECNO, joined hands with the United Nations High Commissioner for Refugees (UNHCR) to support its global education program, Educate A Child (EAC). This will help improve education conditions and provide quality primary edu
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